Terms and Conditions for JHAF Media ApS
1. General Information
JHAF Media ApS (hereinafter referred to as “JHAF”)
CVR No.: 45845001
E-mail: info@jhaf.dk
Phone: +45 93 90 44 88
Website: www.jhaf.dk
JHAF is registered in Denmark and provides consultancy and automation services to business customers.
2. Scope of Application
These terms and conditions (“the terms”) apply to any agreement, delivery, and service between JHAF and the customer unless otherwise agreed in writing.
The applicable terms can always be found at www.jhaf.dk/handelsbetingelser and replace any previous versions.
3. Agreement Basis and Project Description
JHAF and the customer agree specifically on which services JHAF will deliver. This typically occurs through:
a written proposal or project estimate,
a monthly subscription agreement, or
a Proof of Concept (POC) agreement.
Upon acceptance of an offer or agreement, the associated description constitutes the contractual basis between the parties.
JHAF is obligated only to deliver in accordance with what is described in the accepted offer or project overview.
The customer must promptly review the submitted agreement and notify JHAF in writing if any discrepancies exist.
4. JHAF’s Services
JHAF provides services within the following main areas:
AI assistants and AI agents for automating sales, support, and internal processes.
Automation workflows and integrations, including setup of n8n, Zapier, Business Central, Google Workspace, Shopify, and more.
Account-Based Marketing (ABM) campaigns, including audience analysis, advertising, lead generation, and outreach via LinkedIn and email.
Proof of Concept (POC) projects, test workflows, and campaigns using JHAF’s own licenses.
Strategic advisory and workshops within AI-driven B2B marketing and automation.
All services are delivered as consultancy and service-based work.
No guarantee is made for a specific result, but JHAF commits to delivering professionally and in accordance with the agreement.
5. Customer Obligations
The customer is obligated to:
provide necessary information, materials, and access credentials to JHAF,
ensure that supplied data and materials are lawful and correct,
hold the rights to any text, images, accounts, and systems used,
cooperate loyally during the project, including responding in a timely manner,
comply with payment and licensing obligations.
Lack of customer cooperation may result in delays or additional costs.
6. Prices and Payment Terms
All prices are stated excluding VAT unless otherwise specified.
6.1 Monthly Agreements
Invoiced in advance at the beginning of the month. Payment terms: 14 days net.
6.2 One-off Projects and POC
Invoiced at project start or as otherwise agreed. Payment terms: 14 days net.
6.3 On-account and Prepayment
JHAF may invoice on-account or require prepayment for work and licenses.
6.4 Additional Work
JHAF is entitled to invoice additional work if:
the customer changes the project scope,
required information or materials are missing,
the customer’s systems require additional integration, troubleshooting, or adjustments.
6.5 Late Payment
Late payments are subject to interest and reminder fees in accordance with Danish law.
JHAF reserves the right to suspend delivery in case of non-payment.
7. Delivery and Timeline
JHAF strives to deliver as quickly as possible or within the agreed timeline. Delivery times depend on staffing, project complexity, and customer cooperation.
Delays caused by factors outside JHAF’s control — including third-party systems, API changes, force majeure, illness, or customer inaction — do not justify cancellation or compensation.
8. Ownership and Licenses
Ownership of delivered material, code, and configurations transfers to the customer only once full payment has been received.
For work performed on the customer’s own licenses and systems, the setup belongs to the customer after final payment.
For work performed on JHAF’s own licenses (e.g., POC, tests, or campaigns), the setup remains JHAF’s property. In such cases, the customer receives a time-limited usage right.
The customer is responsible for acquiring and paying for their own licenses (e.g., Zapier, n8n Cloud, Mistral AI, OpenAI, Phantombuster, LinkedIn Ads, etc.) unless otherwise agreed.
9. Support, Maintenance, and Operations
JHAF offers maintenance and support for delivered automation solutions (including n8n workflows, Zapier workflows, AI agents, API integrations, etc.) exclusively when a valid monthly support agreement is in place.
The support agreement covers troubleshooting and maintenance when existing workflows, scripts, or integrations fail to function due to errors in JHAF’s setup.
If disruptions or errors are caused by factors outside JHAF’s control — including but not limited to:
changes or downtime in third-party systems (Microsoft, Google, Shopify, Business Central, Mistral AI, OpenAI, Zapier, n8n Cloud, LinkedIn, etc.),
changes in API endpoints or authentication (OAuth, tokens, etc.),
changes to the customer’s accounts, licenses, permissions, or network —
… such work is not considered maintenance under the support agreement but new development billed at the current hourly rate.
Maintenance includes only restoration attempts based on the existing setup.
Changes to logic, structure, nodes, or extensions constitute new development and are billed separately.
Standard monthly pricing (excl. VAT):
Under 10 workflows: 600 DKK
Under 15 workflows: 1,000 DKK
Over 15 workflows: Price agreed based on complexity and volume
Without an active support agreement, JHAF does not provide ongoing support, troubleshooting, or monitoring after delivery.
10. Complaints
The customer must review the delivery upon receipt. Any errors or defects must be reported to JHAF in writing within 30 days.
Complaints must be clearly described to enable JHAF to attempt correction.
JHAF has the right — but not the obligation — to remedy. Minor deviations do not entitle the customer to cancellation or price reductions.
11. Limitation of Liability
JHAF’s total liability for losses resulting from errors, defects, or breach is limited to 50% of the amount paid by the customer in the last 6 months prior to the incident, up to a maximum of DKK 50,000.
JHAF is not liable for:
business interruption, loss of profit, or indirect losses,
suspension of social media accounts (e.g., LinkedIn) due to third-party tools,
data loss, system errors, or third-party downtime,
the customer’s failure to comply with applicable laws (including GDPR).
All services are delivered as advisory and technical assistance.
The customer is the data controller for the use of implemented systems.
12. Subcontractors and Assignment
JHAF may use subcontractors for delivering services.
JHAF may assign the agreement or parts thereof to third parties without customer consent.
The customer may not assign their rights without JHAF’s written consent.
13. Data and GDPR
JHAF is subject to the GDPR and processes personal data only as necessary to deliver its services.
The customer is the data controller and must prepare a data processing agreement for JHAF’s review and signature if the solution requires processing personal data on the customer’s behalf.
JHAF stores data only for as long as necessary and deletes it in accordance with applicable law.
14. References and Marketing
By entering into the agreement, the customer consents to JHAF using delivered projects as references for marketing purposes (e.g., anonymized case studies, logos, result descriptions).
The customer may withdraw this consent at any time by written notice.
15. Termination and Notice Period
Monthly agreements may be terminated with 3 months’ notice to the end of a month unless otherwise agreed.
One-off projects and POC agreements cannot be terminated once accepted.
JHAF may terminate the agreement immediately if the customer breaches payment or cooperation obligations.
16. Force Majeure
Neither party is liable for failure to fulfill obligations due to force majeure, including but not limited to strikes, illness, supplier failures, natural disasters, war, pandemics, or government intervention.
17. Governing Law and Venue
The agreement is governed by Danish law.
Any dispute arising from the cooperation between JHAF and the customer shall be settled by the Court of Aalborg as the court of first instance.
18. Effective Date
These terms and conditions are effective from 26/09/2025 and replace all previous versions.
